MANAGED SERVICES
CUSTOMER CHALLENGES
IT leaders are faced with a challenging balancing act: deploying new technologies for growth, profitability, and new services, while operating complex multi-technology and multi-vendor environments to realize efficiencies and savings.
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The vast and evolving set of technologies within the modern enterprise is becoming increasingly difficult to consume and maintain.
In 2016, CIOs ranked talent obstacles as their top barrier to execution and success, with 49% reporting difficulties in finding skill sets in data analytics, cyber risk management, application development, cloud, mobile technologies and IOT.
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As more IT organizations look outside their walls for solutions, external IT services are growing significantly faster than internal IT spend.
CIOs are leveraging Managed Services providers for access to the latest technologies, innovative approaches, risk reduction, specialized skills, faster integration, efficient knowledge transfer, and operating budget flexibility.
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OUR SERVICES
itvue Managed Services address day-to-day IT management needs, enabling your internal IT staff to better focus on strategic initiatives.
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We provide rich infrastructure monitoring, robust solution management, and comprehensive lifecycle services helping you deliver specific business outcomes. Our managed service offerings help you overcome the critical challenges associated with people, process and technology, while providing your business with flexibility, elasticity and reliability.
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itvue Managed Services’ broad and evolving set of building block capabilities enables you to employ a proper ‘right-fit’ solution, delivered via integrated service platforms, automation systems, and tools.
Common features include:
Deployment of monitoring and management appliances
Management platform connectivity
Access to centralized management platforms
Runbook governance
Management administration and enablement
Rich device monitoring
Structured device and systems management
Change management and MACD
Firmware/software patching
Incident and problem management
Configuration management
Device backup and recovery